Five tips for managing a fast growing business

In the fourth blog of our business growth series, Tait Walker discusses how to manage rapid growth.

Managing a fast growing business can be more challenging than turning around a struggling one. If the management team isn’t aware of the pitfalls, rapid expansion can create financial and operational instability. Here are some ways of coping:

Stay in financial control

The management team must have a firm grip on financial performance through monthly management accounts that include cash flow, profit and loss and balance sheet data.

In addition, you should set budgets that include KPIs (key performance indicators) to monitor trends and provide performance feedback to management.

Find the right funding

Invoice finance is a popular form of funding for fast growth businesses. Using the sales ledger as security, management can access finance immediately – typically at 85 per cent of the invoice value.

This effectively bridges payment gaps common among rapidly expanding businesses that would otherwise not have the cashflow to finance major new orders. However, because invoice funding is geared directly to sales, businesses can encounter problems if performance falls away.

You’ll have to work closely with your professional advisors to look at a range of funding options to find the most suitable solution.

Develop your senior team

The sales or product driven management team you started out with isn’t necessarily equipped to manage the business through a turbulent period of fast growth. Gifted technicians may not have leadership qualities, while stellar sales managers may lack the analytical skills.

So be prepared to bring in seasoned executives – including non-executives – to deliver the board-level expertise you need to steer a steady course.

Recruit successfully

Your skills base may be fine, but as you grow, so does the need to recruit people who are in tune with your culture and values. Take the time to ensure candidates will complement their prospective teams and you will be rewarded by higher productivity and a more committed workforce. Incentivising and rewarding your staff will engender loyalty, ensure your products and services are top-notch and drive growth.

Don’t lose sight of the customer’s needs

Think of your business from the customer’s perspective with a clear set of principles to live by. This, not profit, should be your primary filter for what you do and don’t do. That’s why it’s important to understand why you’re growing. Constantly refine your offer in response to customers’ needs. You cannot do this if you don’t know your customer. If you do this your growth will be based on maintaining relevance.

How to diversify to achieve business growth

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In the third blog of our business growth series, Tait Walker outlines the fundamentals of diversifying a business.

Successful diversification uses change as an engine of growth, while spreading the business’ exposure to risk by channelling activity into a number of different market sectors.

However, diversification in itself can be risky because it means funding new product or service lines and entering unfamiliar markets, as well as acquiring extra skills and technical resources.

The importance of an eye for opportunity

All the same, the potential for fast and powerful growth often justifies the risks.

An effective diversification strategy involves an entrepreneurial and fleet-footed management team redeploying revenue to exploit opportunities, and shifting quickly into gaps in various markets.

The challenges of managing a diverse business

The main challenge is the need to identify and interpret market changes, then realign the business to benefit from them. This skillset requires a sharp eye on a diverse business landscape and an appetite for risk when opportunities are spotted.

The main disadvantage of diversification is that businesses must buy in expertise from areas outside of their core competencies. This often means substantial investment in human and technical capital. In addition, you need to make certain your competitive position in your original market doesn’t deteriorate as a result.

The power of a strong brand to drive diversity

Notwithstanding the inherent risks of diversification, it can – and does – deliver enormous rewards, if the brand is strong. Take, for example Richard Branson, whose Virgin business has moved into sectors as diverse as music, air travel, rail transport, mobile phones, cable television and fashion.

In summary, diversification requires the ability to spot and exploit opportunities, the determination and focus to make it happen, and sound strategic and financial planning. A good checklist for diversification is:

  • Ensure your core business is stable and profitable
  • Look for areas of natural progression in terms of products and services you offer
  • Look backwards and forwards along your supply chain for opportunities to strengthen your grip on the market
  • Thoroughly research new markets before diversifying
  • Ensure you have the cash and resources to make diversification work
  • Do you have the right people and expertise in place to diversify
  • Think about where a diversified business would fit into the overall picture. Would it be part of the existing business, or would it need to be ring-fenced as a separate business?

 

Six of the best ways to grow a business

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In the second blog of our business growth series, Tait Walker lists six of the most popular ways of growing a business.

1. Open in other locations

Physical expansion is the most direct way to grow, although it requires careful research and planning. Before going down this route, ensure you have adequate funds in place and your business model is both robust and transportable.

2. Acquisitive growth

Buying other companies is a great way to build a business quickly, but acquisition finance is not easy to come by. Fund providers want to see compelling evidence of a successful track record. Integrating an acquisition is also a challenging process if the deal is to generate value.

3. Organic growth

Organic or internal expansion can be generated by upskilling your people and creating new marketing channels, as well as innovating fresh products and services. You can also improve your bottom line by delivering higher service levels to underpin customer loyalty, while greater staff retention will create a motivated and productive workforce.

4. License your product

This can be an effective, low-cost growth driver for businesses with a strong brand. Licensing means you can receive upfront revenue for continued sales. It is, however, essential to take specialist legal advice on intellectual property rights to minimise the risk of losing control of your service or product.

5. Joint ventures

Teaming up with another business through a joint venture (JV) helps you access new markets, customers and a larger skills base. Most joint ventures are carried out by businesses offering complementary services or products – operationally or geographically.

6. Expand globally

As mentioned in our previous blog, exporting is a highly effective way of growing your business by selling into new markets. The government’s advisory organisation, UK Trade and Investment (UKTI) can access extensive global resources to help businesses to research overseas markets.

Developing a business growth strategy

th[11]In the first of a series blogs on business growth, Tait Walker looks at how to develop a business growth strategy and identify growth opportunities.

A clear strategy detailing what you’re going to do and when is essential to any business growth programme. It’s the route map showing how you will take your business from where you are now, to where you want to be in three to five years’ time.

Planning for success

A strong business plan is a key to unlock funding and investment opportunities. Investors will be impressed by a plan that gives evidence-backed information on how you will develop your business, the track record of the management team driving this growth, and how you will handle financial management.

Evaluate where you stand in the market

Get a clear perspective of your position in the market. Look at your suppliers and ask yourself if you can negotiate better terms? Identify your competitors and objectively compare their strengths to yours. And consider the dynamics of your sector – is the market open to all-comers, or are you protected by high barriers to entry? If the answers are favourable, growth is a realistic prospect.

Increasing market share

Evaluate your product or service and establish how effectively you are meeting your customers’ needs. If you are losing customers, do some research to see why this is happening – and fix it. The same applies if you are gaining customers. Find out why and focus resources on developing this success.

Entering fresh markets

Exporting is a highly effective way of growing your business by selling to new markets. First time exporters can start off close to home in counties such as the Republic of Ireland, the Netherlands and Denmark. The government’s advisory organisation UK Trade and Investment (UKTI) is a great place to begin your research and get free help.

 

What football can teach you about your financial planner…

This Sunday will mark thefootball[1] final outing of Sir Alex Ferguson as manager of Manchester United. After 26 years of unrivalled success, Sir Alex has proven that continuity can be vital to maximising your achievements. The strength of relationships between manager and players and knowledge of all members of the team is paramount in achieving their objectives. His ability to assess where each player fitted into his model – if indeed they still fit at all – and being able to move incompatible players out at the right time has been key to delivering such impressive results. Who expected Sir Alex to sell David Beckham when he did?

Financial planning and football are more alike than you may think. With clear financial objectives shared fully with your adviser, continuity and stability within the relationship can add a great deal of value. You need to trust in the skill of your adviser to recommend and monitor the continued suitability of your investments, monitor their performance and dispose of them should performance fall below your expectations or needs. As Sir Alex used his understanding of Manchester United’s players to build on his success, you should also understand your financial adviser to maximise your investment and retirement plans.

Speak to one of our Wealth Management experts to see how they can help you to plan for your future on 0191 285 0321.

Superfast patent service will come at a cost

Recently the UK Intellectual Property Office’s (UKIPO) proposed a ‘superfast’ patent service that could help some companies to make the most of Patent Box – at a price.

This consultation seeks views on a proposal to offer a premium “superfast” patent processing service which would be capable of granting patents in around 90 days, on payment of an additional fee. It also seeks views on our existing acceleration services.

One of the current issues with the Patent Box scheme is whether the SME market will take advantage and opt into the scheme.

Where an SME does not have an existing patent, it must apply for one before it can opt into the program. However, obtaining a patent can take years, as well as require a cash outlay during this period.

It is expected that many SMEs will decide their time and funds are better spent on immediate issues, not having the luxury of waiting a number of years to access the financial benefits under the scheme.

To alleviate this concern, a new ‘superfast’ patent processing service, capable of granting patents in just 90 days, was confirmed by Intellectual Property Minister Lord Younger.

The Government has published a consultation on how the service should work, following on from Business Secretary Vince Cable’s announcement last year that the service would be in place in 2013.

The consultation will seek views on:

- the principles on which such a service could be based

- the conditions that would apply in order to use the superfast service

- the details of how such a service should work in practice, including fees

- the usefulness of existing patent acceleration services

The consultation will run for 8 weeks, and concludes on 12 June 2013.  Find out more on the UK Intellectual Property Office’s website.

Our specialist Intellectual Property tax team can advise on Patent Box and research and development tax claims. Contact them to see how they could help your business on 0191 285 0321.

Company Mission Statement – a good use of your time?

 

What is a company Mission?

Mission or vision statements provide signposting for your business and your clients as to where you see your company in the future. They should be concise, set a high standard, but must always be realistic – where could your company really be in five years’ time?

A mission statement must;

  • Explain to an external audience what business you’re in.
  • Motivate and inspire your workforce, providing them with a common sense of purpose and focus.

These statements are commonplace in large organisations, although many are not being used to their full potential. A mission statement should always fully reflect a company’s current position and aspirations. Not only this, it should connect with the message’s intended audience and excite and inspire them. For smaller businesses, a clear and concise mission statement can provide a strong direction for growth and development.

A common objective and sense of drive can sometimes be a company’s most useful tool, uniting managers and employees alike and focusing efforts on crucial objectives to propel the business forward. Could your business benefit from a Mission?

Drafting your Mission

To draft a mission, all businesses should consider 3 things;

  1. Where are you now?
  2. Where do you want to go?
  3. How will you get there?

Be realistic. Thoroughly assess your strengths and weaknesses, and really understand where you can develop your company to maximise your future success. Some companies can find this a difficult step, but some simple questions to ask might be;

  • What business are you in?
  • What are your business aspirations?
  • What key words describe how your product/service will be delivered?
  • What is the best way to express your mission?

Taking your Mission forward

If you are satisfied with the statement you’ve drafted, it’s time to communicate it with your employees and your audience. Use your mission statement as often as you can – remind your business, your customers and yourself that you want to make your aspirations a reality. It’s also important to recognise the value of certain actions in maintaining or damaging your Mission, and how certain considerations may compromise the strength of your mission.

With this strategy in place, you can begin to move forward in developing a clear set of values to support and develop your company Mission.

Charity finance teams stretched as pay remains static, suggests latest survey…

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The results of CFG’s latest People and Pay Survey, which was sponsored by MHA, have shown that more than 8 in 10 charity finance professionals are regularly working more than their contracted hours, with 50% of finance directors working 20% more – the equivalent of one extra day each week. This comes as salaries have remained flat across most roles this year, and the estimated average value of across the board pay awards is 2%, down from 2.6% in 2011 and 2.3% in 2012.

The survey, which attracted 358 responses, also showed:

 

  • Salaries for most job titles remained flat or decreased slightly since last year’s survey.

 

  • The average salary for a finance director is now £61,429, down from £66,531 last year, however this comes after a substantial uplift in 2012.

 

  • 53% of charities made an across the board pay award in 2012, of 2.3% on average (down from 2.6% in 2011). 58% expect to make an award in 2013; however the average is expected to be 2%.

 

Click here to read more and see the key findings from the survey.

40% of charities say that property issues are their major concern

Management of property can cause many a headache for charities with rent increases, maintenance costs and meeting rent or mortgage payments topping the list of concerns according to a recent survey completed by the Ethical Property Foundation.

With increased cost cutting and reduced staff numbers, the proactive management of property can often fall to the bottom of the priority list, resulting in property assets not being managed in the most cost effective way. For example, the report highlights that 20% of those surveyed do not benefit from discretionary business rates relief and that 45% of charities rely on informal advice to make property decisions.

Click here to follow the link to the article taken from the Third Sector website which summarises the full report.

Click here to download the full report.

If you have any questions arising from this article, don’t hesitate to contact Anna Crawford or Simon Brown in our charities team by email anna.crawford@taitwalker.co.uksimon.brown@taitwalker.co.uk or by telephone on 0191 285 0321.

 

Why video is a powerful promotion tool

 

Yes, YouTube has plenty of laughing baby videos and clever dogs doing all sorts of tricks, but it is more than that.  YouTube has changed a lot over the past three years.  And because it has changed so has the need for corporate video and video on websites.

People, and by people we mean your customers, are now looking for more.  They don’t just want a talking head shot telling them why your company is the best, they want a video showing off your services, displaying your products and videos that truly engage.

Customers don’t just want stuffy video that serves no purpose, they want to see the real you, to know more and to feel as if you are relating to them.

So, here are five reasons why you should use corporate video to promote your business and brand.

The power of YouTube

Did you know that YouTube is the second largest search engine in the world? And people would far rather watch a video than trawl through pages on Google to find what they are looking for.  Remember, a picture tells a thousand words.

You can even create your own YouTube channel where you can display your videos, highlight your favourite videos and send people to your page directly.

Get tagging

If you tag your video well it can actually rank your website higher.  Make sure you add tags to your videos such as ‘accountants’, ‘small business’, ‘business advice’, or whatever your keywords happen to be.

Google search

Google allows people to search for videos and these stand out in the search results. So, if you really want to stand out from the other firms, make sure you have a video on there.  Get noticed.

Time keeper

Videos encourage people to stay on your website for longer. By having a corporate video you will encourage people to stay and watch, rather than scan quickly.  You may even entice them to pick up the phone and call you.  So make sure you have a call to action at the end of your video.

Keeping up with the Joneses

A corporate video shows that you are ‘ahead’ of your competitors and that you are current.   Of course it is important to have a well-designed SEO website, but video is fast becoming an essential tool also.

Corporate video is much cheaper than the more traditional advertising and marketing tools and can reach a bigger audience, one that you can measure and track. The more views your video has then the more likely more people will watch it!

Why not consider a video to enhance your website, brand and business?

Author: Ciara Sarkar (MMA Digital)

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